Business services

C/4 HANA Implementation Specialists

Consultancy

We offer support in all stages of implementation projects, basing project execution on SAP standards, applying best practices and methodology, always in search of excellence.

We are specialized in the solutions that composes SAP C/4 HANA, providing the necessary knowledge, within all the solutions of the suite, and the integration between these and third applications (SAP S/4 HANA, social networks …)

We put at your disposal the appropriate resource, or the complete team that guarantees the success of your digital transformation project.

WHY IS C/4 HANA THE BEST CRM?

It is a comprehensive customer experience solution, which is able to bring together consumer data, machine learning and micro services to improve real-time customer engagement in sales, services, marketing, commerce and more. SAP C/4 HANA is an in-memory suite built for emerging markets.

There are many CRMs, but C/4 HANA is by far the most complete, with infinite configurations at the standard level, ensuring the future scalability of the business market, and more importantly, involving an easy integration with SAP S/4 HANA, which enables to have the management of the company successfully coordinated. As an additional feature, all the applications in the suite are intuitive, with a friendly layout, and totally reliable.

MUCH MORE THAN A SOLUTION

Optimize your marketing strategy

SAP Marketing Cloud allows you to concentrate in one single place all the information of your consumers’ preferences and their interactions to facilitate, through infinite segmentations, a launch of personalized campaigns, much more effective against the desired target audience.
What our standard implementation project includes:

Delivering a personalized brand experiences with smart marketing and a single view of customer data from first-hand, personalized experiences.
Creating a single and unified customer view, reaching each customer at the perfect time.
Getting real-time insights to quickly develop personalized omnichannel experiences.
Treating clients as individuals.

Building trust through great customer experiences, to discover how technology enables you to create the kind of smart customer experience that keeps them coming back for more.

Offering individualized experiences with predictive and automatic learning, use built-in learning algorithms to precisely define your target audiences and determine the best products, offers and campaigns for those customers.

Thereupon, let the system design the best campaigns that generate the highest marketing returns.
Modern marketing planning with greater transparency and data-driven decisions: be clear about your goals and how you want to achieve them. Increase the transparency of Marketing plans, processes and assets.

Make data-driven decisions with real-time information on budgets, expenses, and product availability.

Achieve your financial goals

Train your sales team to interact with customers throughout the buying process in a more meaningful way. Provide the information they need to improve productivity and sales performance, and to make business decisions on the spot.

A unified sales experience: Gain better insights and increase productivity with a holistic view of the customer and prepackaged integration of front-office and back-office solutions.

Smart selling with actionable insights: Provide the right course of actions needed to encourage leads to close and increase sales speed, while maximizing profitability with prescriptive insights powered by IA.

Sales performance management: Create a high-performing sales team aligned with your company’s sales strategy by incentivizing behavior that maximizes revenue, without spending too much on commission expenses.

Setting up, pricing and quoting processes: Go beyond automated quote and proposal processes with price behavior intelligence.

Discover tendencies by knowing which products are selling the most, to whom and at what price.

Subscription billing: Grow a thriving subscription business focused on results which will have a continuous and positive impact on the customer experience.

Make your clients happy

Provide a high-value, personalized customer service before, during, and after a purchase. You can deliver excellent service to your clients through self-service sites, call centers, or field service, as a result of SAP solutions, that connect agents with the right tools and expertise at the right time.

Omnichannel customer service: provide personalized customer service, by training your service agents, with complete and up-to-date information; in-depth interactions; accurate ticketing and case management.

Efficient field service and repair management: Improve your repair rate by scheduling properly trained service technicians and providing required parts and account details online, offline and with any device.

Improved performance: Increase the customer service performance with automatic learning. Automate routine tasks, improve resolution times and facilitate predictive maintenance.

Help customers get the results they want: Go beyond traditional service and the support interactions with customer-driven experiences. Deliver an end-to-end service, based on excellence, with a streamlined technology dimension.

Create personalized business experiences

Provide great business experiences with an integrated, flexible and multi-functional platform that can be used to sell to consumers and organizations.

Deliver a consistent shopping experience across all channels: Foment the conversion through personalization and support the management and fulfillment of the omnichannel orders.

Impulse omnichannel success: People nowadays want shopping to be easy and enjoyable, whatever the product. SAP Commerce Cloud meets those expectations and delivers great experiences by interacting with your customers anywhere, anytime and on any device.

Gain revenue with a community built for commerce: Attract visitors, convert prospects and engage customers with available and relevant content that is designed to influence and accelerate purchasing decisions.

Benefit from a 360-degree view of the clients: Give your customer service agents a snapshot of who the customer is, their brand, product and service affinities and tools to help the agent make relevant recommendations.

Manage your customer data

SAP C/4 HANA helps companies generate maximum value from customer data while significantly reducing the total cost of ownership it increases the speeding time of the merchandizing.

Customer identity: Provide seamless and secure access for customers through the best practice registration and social login screens and flows, easily customizable for your business case.

Gather valuable permission-based data to generate more personalized experiences while protecting customers’ personal data.

Customer consent: Address regional data protection regulations, including the General Data Protection Regulation (GDPR) of the European Union, while improving the customers trust through more transparent online interactions and managing the full lifecycle consent.

Let customers maintain control over their own data through an intuitive self-service preference center.

Customer profile: Eliminate data silos and transform a variety of attributes into a single, unified profile that can be orchestrated across all applications and services.

Achieve a centralized control of the customer accounts and data to enable a more stable and integrated digital ecosystem and analyze data to impulse instantly a more effective marketing.

Improve your post-sale process

Deliver an effortless, proactive service experience. Empower customers with a quick access to the repair requested generation, and with the technicians, to increase customer satisfaction with mobile tools, artificial intelligence (AI), machine learning and the internet of things.

Solve customer problems quickly with end-to-end field service management, improving the ROI with fast and effective service delivery.

Make it easy for your coordinators to quickly view the availability of all technicians, the easy assignment of tasks and control them in real time, on any device.

Keep control of your after sales service, with a wide range of reports, customized to facilitate data management and subsequent improvement of the service itself.